Log de outra máquina

Esse log é de uma outra máquina minha para uma verificação de rotina.
As vezes minha conexão com a internet se torna lenta acho que o PC mata minha velocidade, não sei se tem algo a ver com alguma configuração ou se nessa área.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 07:38:05, on 21/01/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16384)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avpui.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\LuizFrancisco\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Bing Bar Helper - {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\OnlineBanking\online_banking_bho.dll
O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O3 - Toolbar: Bing Bar - {eec0f710-38b5-4aba-99bf-ec87564a4e13} - C:\Program Files (x86)\Microsoft\BingBar\7.3.124.0\BingExt.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe Run
O4 - HKCU\..\Run: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
O4 - HKUS\S-1-5-18\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Agente de Aplicativo de Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe" (User 'SISTEMA')
O4 - HKUS\.DEFAULT\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'Default user')
O4 - Startup: Enviar para o OneNote.lnk = C:\Program Files\Microsoft Office\Office15\ONENOTEM.EXE
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Enviar para o OneNote - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O8 - Extra context menu item: Adicionar ao Antibanner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\ie_banner_deny.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O9 - Extra button: Teclado Virtual - {0C4CC089-D306-440D-9772-464E226F6539} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Verificação de URLs - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O20 - Winlogon Notify:  GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Serviço do Kaspersky Anti-Virus (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avp.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Protexis Licensing V2 x64 (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 12571 bytes

  Olá Luiz!

Sugiro que você desinstale esta Bing Bar, a qual pode estar contribuindo para deixar sua navegação mais lenta.
___________________________________________________________________________________________________

No seu PC está constando dois antivirus iniciando com o Windows: o Kaspersky e BitDefender, seria bom ficar só com um dos dois para evitar conflitos e lentidão.

Realmente vi essa entrada do BitDefender peolo log do hijack mas eu o removi antes de colocar o KIS e alem disso o relatorio do ReportMaker que foi gerado para solução de uns problemas que o KIS está me causando não acusou ele, imagino que tenha voltado ao PC por conta propria vou ver se localizo no adicionar e remover programas para remover depois posto aqui os resultados.

Ok, fico na espera.

Quanto ao seu outro tópico se você puder postar lá os logs seria importante para a gente fazer a limpeza do outro PC também.

Bem fui remover os itens indicados a big bar removi tudo que achei referente a ela, agora o Bitdefender não ta na relação de programas instalados, qual seria a sugestão.
Vai um novo log.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:02:35, on 21/01/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16384)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avpui.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_12_0_0_43.exe
C:\Users\LuizFrancisco\Desktop\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\OnlineBanking\online_banking_bho.dll
O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe Run
O4 - HKCU\..\Run: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
O4 - HKUS\S-1-5-18\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Agente de Aplicativo de Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe" (User 'SISTEMA')
O4 - HKUS\.DEFAULT\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'Default user')
O4 - Startup: Enviar para o OneNote.lnk = C:\Program Files\Microsoft Office\Office15\ONENOTEM.EXE
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Enviar para o OneNote - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O8 - Extra context menu item: Adicionar ao Antibanner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\ie_banner_deny.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O9 - Extra button: Teclado Virtual - {0C4CC089-D306-440D-9772-464E226F6539} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Verificação de URLs - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O20 - Winlogon Notify: GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Serviço do Kaspersky Anti-Virus (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avp.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Protexis Licensing V2 x64 (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 12280 bytes

 Baixe o Zoek (...de Smeenk) [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] e salve-o no Desktop (Área de Trabalho).
 
Ao acessar o link indicado acima, clique na opção de baixar a sua versão com a extensão ZIP
 
Depois de baixá-lo extraia o seu conteúdo. Para isto basta clicar sobre o arquivo compactado que você acabou de baixar com o botão direito do mouse e escolher a opção Extrair aqui, como mostra esta imagem:
 
 
*Clique com o botão direito do mouse no Zoek.exe e selecione [Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]
 
 Copie todo este script que te passei e cole-o no espaço em branco do Zoek:

*Clique [Run Script]
 
*Durante o scan uma mensagem parecida com esta abaixo será apresentada mostrando o progresso do escaneamento. Aguarde o término...pode demorar!

Zoek.exe is running now.
Do not start any browser windows, they will be closed automatically.
Please wait! This window will close when finished.
A logfile will open afterwards and can also be found on your systemdrive as zoek-results.log

*Caso a reinicialização do PC seja solicitada, clique [OK]

 Poste o log do Zoek que estará em C:\zoek-results.txt em sua próxima resposta.

Vai o log.

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Olá Luiz.

Alguns problemas foram removidos pelo Zoek.
___________________________________________________________________________________________________________

Mas o que está causando estranheza é a presença de arquivos do BitDefender em pastas do Kaspersky, veja alguns exemplos:

--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender10.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender72st_xp_fr.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender7pro_xp_fr.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8pp.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8pro_xp_fr.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8st.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8st_xp_fr.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender9pp.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender9st.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_11_0_20.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_11_0_22.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_3_5_1.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderforfs.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderfree.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefendermanagent.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderman_agent3_1_8.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderman_agent3_1_9.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefendersforws_3_5_17.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2011_14_0_29x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2011_14_0_29x86.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2012.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av2011.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_17_13.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_17_13_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2008.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2009.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2010.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2011_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2011_x86.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_2013_17_13.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_2013_17_13_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_plus_2013.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_plus_2013_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_2013_17_13.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_2013_17_13_x64.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_plus_2013.ini ---
--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_plus_2013_x64.ini ---
__________________________________________________________

 Neste caso creio que seria bom entrar em contato com o suporte do Kaspersky no endereço abaixo e solicitar uma explicação a eles do porquê estes arquivos do BitDefender estarem na mesma pasta que o Kaspersky. E também se a remoção destes arquivos não afetaria o Kaspersky propriamente dito:
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Encaminhei ao suporte um pedido de ajuda e mandei o link do relatorio do zoek e do aplicativo usado pela Kaspersky, vamos vê no que dá.

Ok, quando eles responderem você nos fala aqui, por gentileza.

Recebi resposta do suporte da kaspersky e me foi dito para usar a ferramenta de remoção do bitdefender caso não localizar nada entrar em contato com a bitdefender, então como não deu resultado essa feramenta pois já havia usado encaminhei pedido de suporte para eles, assim que tiver uma posição posto aqui.

Ok, estes arquivos são fáceis de se remover. O que precisamos saber é só se eles são importantes para o Kaspersky (pois estão na pasta dele) ou se podem ser removidos sem problemas.

Verifiquem esse novo log gerado apos usar a ferramenta de remoção bitdefender em modo de segurança.


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:32:36, on 23/01/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16384)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avpui.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Users\LuizFrancisco\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: ContentBlockerBrowserHelperObject - {5564CC73-EFA7-4CBF-918A-5CF7FBBFFF4F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\ContentBlocker\ie_content_blocker_plugin.dll
O2 - BHO: VirtualKeyboardBrowserHelperObject - {73455575-E40C-433C-9784-C78DC7761455} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O2 - BHO: Safe Money Plugin - {9E6D0D23-3D72-4A94-AE1F-2D167624E3D9} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\OnlineBanking\online_banking_bho.dll
O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
O2 - BHO: link filter bho - {E33CF602-D945-461A-83F0-819F76A199F8} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe Run
O4 - HKCU\..\Run: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
O4 - HKUS\S-1-5-18\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Agente de Aplicativo de Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe" (User 'SISTEMA')
O4 - HKUS\.DEFAULT\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'Default user')
O4 - Startup: Enviar para o OneNote.lnk = C:\Program Files\Microsoft Office\Office15\ONENOTEM.EXE
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Enviar para o OneNote - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O8 - Extra context menu item: Adicionar ao Antibanner - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\ie_banner_deny.htm
O8 - Extra context menu item: E&xportar para o Microsoft Excel - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O9 - Extra button: Teclado Virtual - {0C4CC089-D306-440D-9772-464E226F6539} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\VirtualKeyboard\ie_virtual_keyboard_plugin.dll
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Verificação de URLs - {CCF151D8-D089-449F-A5A4-D9909053F20F} - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\IEExt\UrlAdvisor\klwtbbho.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O20 - Winlogon Notify: GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Serviço do Kaspersky Anti-Virus (AVP) - Kaspersky Lab ZAO - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avp.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Protexis Licensing V2 x64 (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 11970 bytes

 Clique com o botão direito do mouse no Zoek.exe e selecione [Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]
 
 Copie todo este script que te passei e cole-o no espaço em branco do Zoek.
 
*Clique [Run Script]
 
*Durante o scan uma mensagem parecida com esta abaixo será apresentada mostrando o progresso do escaneamento. Aguarde o término...pode demorar!

Zoek.exe is running now.
Do not start any browser windows, they will be closed automatically.
Please wait! This window will close when finished.
A logfile will open afterwards and can also be found on your systemdrive as zoek-results.log

*Caso a reinicialização do PC seja solicitada, clique [OK]

 Poste o log do Zoek que estará em C:\zoek-results.txt em sua próxima resposta.

Desde a hora em que estou executando o zoek ele está da forma na imagem, é normal?

Às vezes ocorre um travamento mesmo do Zoek, se ele ainda estiver travado desta mesma forma que você citou, reinicie o PC e tente novamente.

Se ainda assim não resolver, nos diga para tentarmos outras alternativas.

Segue o log


Zoek.exe v5.0.0.0 Updated 22-Januari-2014
Tool run by LuizFrancisco on 23/01/2014 at 12:52:21,29.
Microsoft Windows 8.1 Pro 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\LuizFrancisco\Desktop\zoek.pif [Scan all users] [Script inserted]

==== System Restore Info ======================

23/01/2014 12:53:14 Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Installed Programs ======================

64 Bit HP CIO Components Installer
ABBYY FineReader 11
Adobe Flash Player 12 Plugin
Adobe Reader XI (11.0.06) - Portuguˆs
Alcor Micro USB Card Reader Driver
Atualiza‡äes da NVIDIA 10.11.15
aTube Catcher
BufferChm
C4400
CCleaner
Copy
Corel Graphics - Windows Shell Extension
Corel Graphics - Windows Shell Extension 32 Bit
CorelDRAW Graphics Suite X6 - BR (x64)
CorelDRAW Graphics Suite X6 - Capture (x64)
CorelDRAW Graphics Suite X6 - Common (x64)
CorelDRAW Graphics Suite X6 - Connect (x64)
CorelDRAW Graphics Suite X6 - Custom Data (x64)
CorelDRAW Graphics Suite X6 - Draw (x64)
CorelDRAW Graphics Suite X6 - Filters (x64)
CorelDRAW Graphics Suite X6 - FontNav (x64)
CorelDRAW Graphics Suite X6 - IPM
CorelDRAW Graphics Suite X6 - PHOTO-PAINT (x64)
CorelDRAW Graphics Suite X6 - Redist (x64)
CorelDRAW Graphics Suite X6 - Setup Files (x64)
CorelDRAW Graphics Suite X6 - VBA (x64)
CorelDRAW Graphics Suite X6 - VideoBrowser (x64)
CorelDRAW Graphics Suite X6 - VSTA (x64)
CorelDRAW Graphics Suite X6 - Writing Tools (x64)
CorelDRAW Graphics Suite X6 (64-Bit)
CorelDRAW Graphics Suite X6 (x64)
DAEMON Tools Lite
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
Destinations
DeviceDiscovery
Dic Michaelis - UOL
DocProc
DriverEasy 4.6.3
DVD Shrink 3.2
Facebook Messenger 2.1.4814.0
FormatFactory 3.2.1.0
GBBD Banco do Brasil
GeForce Experience NvStream Client Components
Google Chrome
Google Update Helper
GPBaseService2
Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946040)
Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946308)
Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB946344)
Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB947540)
Hotfix for Microsoft Visual Studio 2007 Tools for Applications - ENU (KB947789)
HP Customer Participation Program 14.0
HP Deskjet 2050 J510 series Ajuda
HP Deskjet 2050 J510 series Estudo de aprimoramento de produtos
HP Deskjet 2050 J510 series Software b sico do dispositivo
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart C4400 All-In-One Driver Software 14.0 Rel. 6
HP Solution Center 14.0
HP Update
HPPhotoGadget
HPProductAssistant
HPSSupply
Intel(R) C++ Redistributables for Windows* on Intel(R) 64
Intel(R) Management Engine Components
Intel© Trusted Connect Service Client
Intel© Watchdog Timer Driver (Intel© WDT)
IObit Uninstaller
Java 7 Update 45
Java Auto Updater
JavaFX 2.1.1
JDownloader 2
K-Lite Mega Codec Pack 10.0.5
Kaspersky Internet Security
ManageMyMobile
MarketResearch
Megacubo 10
Microsoft Access MUI (Portuguese (Brazil)) 2013
Microsoft DCF MUI (Portuguese (Brazil)) 2013
Microsoft Excel MUI (Portuguese (Brazil)) 2013
Microsoft Groove MUI (Portuguese (Brazil)) 2013
Microsoft InfoPath MUI (Portuguese (Brazil)) 2013
Microsoft Lync MUI (Portuguese (Brazil)) 2013
Microsoft Office 32-bit Components 2013
Microsoft Office OSM MUI (Portuguese (Brazil)) 2013
Microsoft Office OSM UX MUI (Portuguese (Brazil)) 2013
Microsoft Office Professional Plus 2013
Microsoft Office Proofing (Portuguese (Brazil)) 2013
Microsoft Office Proofing Tools 2013 - English
Microsoft Office Proofing Tools 2013 - Espa¤ol
Microsoft Office Shared 32-bit MUI (Portuguese (Brazil)) 2013
Microsoft Office Shared MUI (Portuguese (Brazil)) 2013
Microsoft OneNote MUI (Portuguese (Brazil)) 2013
Microsoft Outlook MUI (Portuguese (Brazil)) 2013
Microsoft PowerPoint MUI (Portuguese (Brazil)) 2013
Microsoft Publisher MUI (Portuguese (Brazil)) 2013
Microsoft Silverlight
Microsoft VC90 CRT + OMP
Microsoft Visual Basic for Applications 7.1 (x64)
Microsoft Visual Basic for Applications 7.1 (x64) English
Microsoft Visual Basic for Applications 7.1 (x64) Portuguese (Brazil)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual Studio Tools for Applications 2.0 - ENU
Microsoft Visual Studio Tools for Applications 2.0 Runtime
Microsoft Word MUI (Portuguese (Brazil)) 2013
Mozilla Firefox 26.0 (x86 pt-BR)
Mozilla Maintenance Service
Mp3tag v2.58
MSXML 4.0 SP3 Parser
My Lockbox 3.0.4
MyFreeCodec
Nero 2014
Nero Audio Pack 1
Nero Blu-ray Player
Nero Blu-ray Player Help (CHM)
Nero Burning Core
Nero Burning ROM
Nero Burning ROM Help (CHM)
Nero ControlCenter
Nero ControlCenter Help (CHM)
Nero Core Components
Nero Disc Menus Basic
Nero Disc to Device
Nero Effects Basic
Nero Express
Nero Express Help (CHM)
Nero Info
Nero Kwik Themes Basic
Nero Launcher
Nero MediaHome
Nero MediaHome Help (CHM)
Nero PiP Effects Basic
Nero Recode
Nero Recode Help (CHM)
Nero RescueAgent
Nero RescueAgent Help (CHM)
Nero SharedVideoCodecs
Nero Update
Nero Video
Nero Video Help (CHM)
NVIDIA Driver de  udio HD 1.3.30.1
NVIDIA Driver de controle do 3D Vision 332.21
NVIDIA Driver de gr ficos 332.21
NVIDIA Driver do 3D Vision 332.21
NVIDIA GeForce Experience 1.8.1
NVIDIA Install Application
NVIDIA LED Visualizer 1.0
NVIDIA Network Service
NVIDIA PhysX
NVIDIA ShadowPlay 10.11.15
NVIDIA Software do sistema PhysX 9.13.0725
NVIDIA Stereoscopic 3D Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.19
OCR Software by I.R.I.S. 14.0
Opera Stable 18.0.1284.68
Orcs Must Die 2
Painel de controle da NVIDIA 332.21
Painkiller Hell and Damnation
Percautus Radio 1.5.1
PhotoScape
Prerequisite installer
PS_AIO_03_C4400_Software_Min
Realtek Ethernet Controller Driver
Recibo Gr tis versÆo 1.3
Revisores de Texto do Microsoft Office 2013 - Portuguˆs do Brasil
Samsung Kies
Samsung Story Album Viewer
SAMSUNG USB Driver for Mobile Phones
Scan
Security Update for Microsoft Excel 2013 (KB2827238) 64-Bit Edition
Security Update for Microsoft Lync 2013 (KB2850057) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2768005) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2810009) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2850064) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB2827224) 64-Bit Edition
Security Update for Microsoft Word 2013 (KB2863834) 64-Bit Edition
SHIELD Streaming
Shop for HP Supplies
Skype Click to Call
SkypeT 6.11
SlimDrivers
Smart Defrag 2
SolutionCenter
Status
TeamViewer 8
Toolbox
TrayApp
UnderCoverXP 1.23
Unity Web Player
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft Access 2013 (KB2827233) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2837648) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 64-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 64-Bit Edition
Update for Microsoft Outlook 2013 (KB2850061) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2767850) 64-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2837635) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837647) 64-Bit Edition
VDownloader 3.9.1627
VSO ConvertXToDVD
WebReg
WinAVI Video Converter
WinPcap 4.1.1
WinRAR 4.20 (64-bit)

==== Running Processes ======================

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\PROGRA~2\GbPlugin\GbpSv.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avp.exe
C:\Windows\SysWOW64\svchost.exe
C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\avpui.exe
C:\Program Files (x86)\Google\Update\1.3.22.3\GoogleCrashHandler.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\SysWOW64\cmd.exe

==== Folders Found ======================


==== Files Found ======================


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender10.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 379
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 7B2B98CDC7B0FACC129ED898E5EDB5B0
SHA1: 798A601C56D444516886D1C5940E2C26C38D522A


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender72st_xp_fr.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 420
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 0BF54110F33E78B4C984F35B3F780B64
SHA1: DB8927FA1476854693FA815144B71466D5235CC7


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender7pro_xp_fr.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 430
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: FC481783DDA4C1E1FF8D3AEE863BEECC
SHA1: 9EB47F683A35D5A583EC22B6C47A8581193C9075


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8pp.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 413
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 336D6D1704A777C9FE375FDEB9BB78CB
SHA1: 2B8086B3F4349314F72C0D0A70C1BDC8D5B3DCD7


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8pro_xp_fr.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 408
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 4EB6D5E84B09A4678A55D170843345B7
SHA1: E03E9E1EEF5780AC9803C16A554F13AD5D45631A


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8st.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 395
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: F7AE4D98DBD7D8F374225878ADB9D4B7
SHA1: A94ABB9D0054D6A61C44F8A549DCAA4B07CA2016


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender8st_xp_fr.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 400
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 10C4DA6F7725B6285A1522193E057D4C
SHA1: D46FFFB80502194C1545B42154C920A6F5A0D21A


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender9pp.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 411
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: EB3C2D61AA8AE28113E32D9B829CC23C
SHA1: 047C201B2F613931DE720A53A16223353A33C489


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender9st.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 393
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 944C0516803CC4DAC3092D35C0BDF4BB
SHA1: E93625A19C803D0DBF8484CE55925B1DC9D64950


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 1257
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: C14A44066AC484667480A05AE33C8904
SHA1: 0923CF1519831F62508296DD238869869A74DEE8


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_11_0_20.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 1271
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: BACC1117D45FACCAC1860A03F22DCDAE
SHA1: AF5E5E9FFBC6FD79FE36AE599C800B5026EE38D2


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_11_0_22.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 1269
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 73F6BFE7934E1F57487EA4988880DB28
SHA1: 710822C5A9CE3888CC66CAC19789AED759DE2331


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderbclient_3_5_1.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 390
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 2C07BD19DB5AE9F7FEB481CADEF29E5F
SHA1: 84C2A9AA4DAC9DCC9D15CC8E046BF9D11501EA22


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderforfs.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 376
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 7EF82377963BE3B82A269ED4881EFA60
SHA1: EEA98005A4EC10173EFAC55490BF5E114D5F9765


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderfree.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 521
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: B564224B31DAE886AC21A88BA902A4F9
SHA1: C4EAA9D228F982CA7BFC882503179ABE4F61BB4D


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefendermanagent.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 379
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: E1D41C6A05A4AB822DA026A04452597C
SHA1: 1F75690FB7AE4658A0135EF2AF41F852BDA3F9D0


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderman_agent3_1_8.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 385
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 9E2AB97C9FA2122532C799362A671FEF
SHA1: 9F711E3837EE765854E7AFD32A63BFC220258181


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefenderman_agent3_1_9.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 763
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 3DFB5D276BC3A7BA7E2178960686AF1E
SHA1: 9D843D9FF861C5E1D3B0F31667563F3F083858AA


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefendersforws_3_5_17.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 404
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 86D25C49289D3D27E591A20ED1629613
SHA1: 820E6E8CAAA477295392439D6C054765A2C0FF18


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2011_14_0_29x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 763
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: CE23B2C19AB5F9A5F8C4B895962D1B66
SHA1: 15F694185D70FEFD000510DD37C0319737B17534


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2011_14_0_29x86.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 675
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: DEF5386845A08D0858F751AB6D107DE3
SHA1: 56158089CD8EA8DD6E00AE1D76085935E05D74CE


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_2012.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 627
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 28B3FD67F8C41A23FDEA8E4137D7157E
SHA1: 809CB4260EC3927C8FB54400951F65E0082830DF


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av2011.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 205
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 5244F0804E0571D575CCDD3AF3DC69A9
SHA1: 2F982117C95AB4219A976B99E087A0661DE35E6C


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 457
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: BCEA08C16D65997C8AF5F3A86F130374
SHA1: 262B7964551F1D54EC11247857E0FB5F60BB8B7F


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_17_13.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 463
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 864E185E586AAB2C32AC1866A4CB163C
SHA1: 95126D4560C4F57D35A30D1CD01F775C73E490CA


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_17_13_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 475
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: F865AF6D2FA3F37E070E845B6A096E99
SHA1: 9985F0B13045D64268DBC088318BC59E17D56899


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av_plus_2013_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 410
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 9D572A9BE9B721D075AF0E41C60A4764
SHA1: 9DC11FEB7C95C0D050356D7408707AF0A5B9AC88


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2008.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 399
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: B6E49B3F0EBFD65E414E695544D9DD2C
SHA1: 093638384C83580B5D4CE6C34B6712E099924D0E


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2009.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 397
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: DEFEEA96FA32D89FBE1E2A64FC600DB6
SHA1: 7108FD0F9BCD7086679C4F784B81C9CCC65DBE22


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2010.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 395
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: E502331A6176418F89635E0B451DA198
SHA1: 8A14D7D6538FBE1AC8D31D71430A9BB351C94AF6


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2011_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 664
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: B457C14511A422EA8E5FC00EF18DDB7B
SHA1: 6A4DAE18AC1A6F3DB7CF4CA93C4A2282112870B9


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is2011_x86.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 652
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:08
MD5: 942CBD57C1E00554ABF78E3429416F48
SHA1: BDB522B2502EA05A7FB335ED41CD0BFCF6D0D588


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_2013_17_13.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 472
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: E1CADFC065B3A5394B618C78C5063689
SHA1: 483F0691B5064448159419921DFC3F914DE0AAA3


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_2013_17_13_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 486
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 6AA8F92F5D8E14B862B1690CCEA78224
SHA1: CE0B3C9D725CAC1EA725CAE6F5E58280D8D86562


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_plus_2013.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 482
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: EB347C065F93E487E8C03393DEA6A09F
SHA1: CA8F2AC7D71D7D3CAA04DC61B961F487CF3567AB


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_is_plus_2013_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 435
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 04DF1EB0C04324B47265AD025B8CF140
SHA1: 569BFA6BF6B2F2E723DA571BB171C6A56F223E0F


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_2013_17_13.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 463
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: BE5EA316EC95DC37971683DEFE544B32
SHA1: 00A1F7E9D6B719BA009574108AD6CCE20A87938F


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_2013_17_13_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 477
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: D6464AC62BB4662F5A6D5F7FB8927977
SHA1: 33F0BF70816000A0A4E4028DE94788128EB6FAEB


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_plus_2013.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 499
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 2E88A6CB4D48D8711E7089A3BFA6FF10
SHA1: 19B4AAEA46078B4FE255F04065A9B88537B994CA


--- C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_ts_plus_2013_x64.ini ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 452
Created time: 2013-11-30 20:54:36
Modified time: 2013-11-22 21:56:10
MD5: 8F345441E6189959D67A500DB254A737
SHA1: 4DF8A1C2E079275EBA31C22097298983C3CD637E


--- C:\Users\LuizFrancisco\AppData\Roaming\Microsoft\Windows\Recent\Bitdefender Internet Security (3 Pcs - 2 anos).lnk ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 543
Created time: 2014-01-22 19:06:37
Modified time: 2014-01-22 19:06:37
MD5: B887FE322CB13D5965EB8C67283FD934
SHA1: 6C0E5BEC6B7A9737DA69384F92D561F00C15FCBF


--- C:\Users\LuizFrancisco\Desktop\The_New_Bitdefender_UninstallTool.exe ---
Company: ------
File Description: ------
File Version: ------
Product Name: ------
Copyright: ------
Original Filename: ------
File type: ----a-w-
File size: 3731400
Created time: 2014-01-23 15:07:51
Modified time: 2014-01-23 15:08:55
MD5: 3B97873B0E5A893F7085F4BB8F31B7FE
SHA1: 5CC19EC19E28A2C5F4DF120DF3CCF4F752A52D95

o log do Zoek está incompleto, creio que ele ainda esteja fazendo o escaneamento. Confira aí para você ver.

Vai o que o zoek me mostrou apos reinicializar o PC salvei na area de trabalho.

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Ainda constam basicamente as mesmas coisas que estavam antes.

Veja que aqueles arquivos do BitDefender que estão dentro de pastas do Kaspersky estão presentes, como este por exemplo:

C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 14.0.0\Cleaner\bitdefender_av2011.ini

Então o questionamento é o mesmo de antes? Podemos remover estes arquivos sem atrapalhar o Kaspersky? O suporte dele deu a resposta sobre esta questão?

O que acha de eu remover o kaspersky depois rodar os programas de limpesa cclener, PureRa e ATF-Cleaner apos isso posto um log do hijack e apos analisar o log reinstalo o kaspersky.

Se você desinstalar e reinstalar o Kaspersky você não perde a licença dele não, né?

Se não perder, então pode fazer isto mesmo.

Tudo feito vai o log do hijack


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:01:10, on 23/01/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16384)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Users\LuizFrancisco\Desktop\HijackThis.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\Program Files (x86)\GbPlugin\gbieh.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~1\Office15\GROOVEEX.DLL
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe Run
O4 - HKCU\..\Run: [KiesPreload] C:\Program Files (x86)\Samsung\Kies\Kies.exe /preload
O4 - HKUS\S-1-5-18\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pwdmanui.exe" --hidden --nowizard (User 'SISTEMA')
O4 - HKUS\S-1-5-18\..\Run: [Agente de Aplicativo de Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\antispam32\bdapppassmgr.exe" (User 'SISTEMA')
O4 - HKUS\.DEFAULT\..\Run: [Agente da Carteira Bitdefender] "C:\Program Files\Bitdefender\Bitdefender\pmbxag.exe" (User 'Default user')
O4 - Startup: Enviar para o OneNote.lnk = C:\Program Files\Microsoft Office\Office15\ONENOTEM.EXE
O4 - Global Startup: AutorunsDisabled
O8 - Extra context menu item: &Enviar para o OneNote - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O8 - Extra context menu item: E&xportar para o Microsoft Excel - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O9 - Extra button: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra 'Tools' menuitem: HP Smart Print - {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe
O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Clique para Telefonar do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: &Anotações Vinculadas do OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O15 - Trusted Zone: www14.bancobrasil.com.br
O15 - Trusted Zone: www2.bancobrasil.com.br
O15 - Trusted Zone: [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O20 - Winlogon Notify: GbPluginBb - C:\Program Files (x86)\GbPlugin\gbieh.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @C:\Program Files (x86)\Nero\Update\NASvc.exe,-200 (NAUpdate) - Nero AG - C:\Program Files (x86)\Nero\Update\NASvc.exe
O23 - Service: NVIDIA Network Service (NvNetworkService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NetService\NvNetworkService.exe
O23 - Service: NVIDIA Streamer Service (NvStreamSvc) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NvStreamSrv\nvstreamsvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: Protexis Licensing V2 x64 (PSI_SVC_2_x64) - arvato digital services llc - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 8 (TeamViewer8) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version8\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--
End of file - 10534 bytes

Sim, agora realize por gentileza aquele mesmo procedimento com o Zoek que havia te indicado anteriormente e poste um novo log dele para vermos como está atualmente e podermos remover os itens do BitDefender.

Vai o log mas já vi que ainda tem muitas pastas do bitdefender.