PC com adwares e toolbars indesejadas

Oi pessoal, o meu outro tópico que havia postado há algum tempo atrás já foi resolvido e fico muito agradecida por isto.

Mas agora estou com outro PC de um colega aqui que está passando por infecções de barras de ferramentas inconvenientes que ele quer remover e então criei este tópico aqui para ajudar ele.

O que devo fazer?

Oi Cheila!

Siga, por gentileza, as dicas dos tutoriais abaixo:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

* Na sua próxima resposta poste, por gentileza, o log do Adwcleaner que estará em C:\AdwCleaner\AdwCleaner[S0].txt e o log do Junkware Removal Tool que estará salvo em sua área de trabalho com o nome de JRT.txt e nos diga como está este PC depois destes procedimentos.

Ficamos na espera.

Vou postar os relatórios em respostas separadas para ficar mais fácil de lê-los:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 8.1 x64
Ran by Paulo on 13/12/2013 at 13:35:16,93
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs
Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 13/12/2013 at 13:38:06,44
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Log do AdwCleaner:

# AdwCleaner v3.015 - Report created 13/12/2013 at 13:30:09
# Updated 10/12/2013 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : Paulo_2 - PAULO
# Running from : C:\Users\Paulo\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : BitGuard

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Babylon
[!] Folder Deleted : C:\ProgramData\BitGuard
Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\ProgramData\BrowserDefender
Folder Deleted : C:\Program Files (x86)\Delta
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\BabSolution
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\Babylon
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\Delta
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\dvdvideosoftiehelpers
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\OpenCandy
Folder Deleted : C:\Users\Roberto_2\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BitGuard
File Deleted : C:\Users\Roberto\AppData\Local\Google\Chrome\User Data\Default\bProtector Web Data
File Deleted : C:\Users\Roberto_2\AppData\Local\Google\Chrome\User Data\Default\bProtector Web Data
File Deleted : C:\Users\Roberto\AppData\Local\Google\Chrome\User Data\Default\bprotectorpreferences
File Deleted : C:\Users\Roberto_2\AppData\Local\Google\Chrome\User Data\Default\bprotectorpreferences
File Deleted : C:\Users\Roberto\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www1.delta-search.com_0.localstorage
File Deleted : C:\Users\Roberto_2\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www1.delta-search.com_0.localstorage
File Deleted : C:\Users\Roberto\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www1.delta-search.com_0.localstorage-journal
File Deleted : C:\Users\Roberto_2\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www1.delta-search.com_0.localstorage-journal

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eooncjejnppfjjklapaamhcdmjbilmde
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Main [bprotector start page]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes [bProtectorDefaultScope]
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\bProtectSettings
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [NTRedirect]
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\d
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltaappCore
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltaappCore.1
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltadskBnd
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltadskBnd.1
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltaHlpr
Key Deleted : HKLM\SOFTWARE\Classes\delta.deltaHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Deleted : HKLM\SOFTWARE\Classes\esrv.deltaESrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.deltaESrvc.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKCU\Software\f28b8ab36fee13
Key Deleted : HKLM\SOFTWARE\f28b8ab36fee13
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{39CB8175-E224-4446-8746-00566302DF8D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{261DD098-8A3E-43D4-87AA-63324FA897D8}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4FCB4630-2A1C-4AA1-B422-345E8DC8A6DE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{82E1477C-B154-48D3-9891-33D83C26BCD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{86838207-681D-469D-9511-D0DCC6F19F9B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E97A663B-81A6-49C5-A6D3-BCB05BA1DE26}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{1231839B-064E-4788-B865-465A1B5266FD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2DAC2231-CC35-482B-97C5-CED1D4185080}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F1CD84C-04A3-4EA0-9EA1-7D134FD66C82}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{3F83A9CA-B5F0-44EC-9357-35BB3E84B07F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{47E520EA-CAD2-4F51-8F30-613B3A1C33EB}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{57C91446-8D81-4156-A70E-624551442DE9}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{70AFB7B2-9FB5-4A70-905B-0E9576142E1D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{7AD65FD1-79E0-406D-B03C-DD7C14726D69}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{97DD820D-2E20-40AD-B01E-6730B2FCE630}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B177446D-54A4-4869-BABC-8566110B4BE0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D9D1DFC5-502D-43E4-B1BB-4D0B7841489A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E0B07188-A528-4F9E-B2F7-C7FDE8680AE4}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F05B12E1-ADE8-4485-B45B-898748B53C37}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{39CB8175-E224-4446-8746-00566302DF8D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4599D05A-D545-4069-BB42-5895B4EAE05B}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{82E1477C-B154-48D3-9891-33D83C26BCD3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{82E1477C-B154-48D3-9891-33D83C26BCD3}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{C1AF5FA5-852C-4C90-812E-A7F75E011D87}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{348C2DF3-1191-4C3E-92A6-B3A89A9D9C85}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{82E1477C-B154-48D3-9891-33D83C26BCD3}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{1231839B-064E-4788-B865-465A1B5266FD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{2DAC2231-CC35-482B-97C5-CED1D4185080}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3F1CD84C-04A3-4EA0-9EA1-7D134FD66C82}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{3F83A9CA-B5F0-44EC-9357-35BB3E84B07F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{47E520EA-CAD2-4F51-8F30-613B3A1C33EB}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{57C91446-8D81-4156-A70E-624551442DE9}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{70AFB7B2-9FB5-4A70-905B-0E9576142E1D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{7AD65FD1-79E0-406D-B03C-DD7C14726D69}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{97DD820D-2E20-40AD-B01E-6730B2FCE630}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{B177446D-54A4-4869-BABC-8566110B4BE0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D9D1DFC5-502D-43E4-B1BB-4D0B7841489A}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E0B07188-A528-4F9E-B2F7-C7FDE8680AE4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F05B12E1-ADE8-4485-B45B-898748B53C37}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EE932B49-D5C0-4D19-A3DA-CE0849258DE6}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKCU\Software\BabSolution
Key Deleted : HKCU\Software\DataMngr
[#] Key Deleted : HKCU\Software\DataMngr_Toolbar
Key Deleted : HKCU\Software\Delta
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\Delta
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15D2D75C-9CB2-4EFD-BAD7-B9B4CB4BC693}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Delta Chrome Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Delta

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16384

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Search Bar]

-\\ Google Chrome v31.0.1650.63

[ File : C:\Users\Roberto\AppData\Local\Google\Chrome\User Data\Default\preferences ]


[ File : C:\Users\Roberto_2\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

########## EOF - \AdwCleaner\AdwCleaner[S0].txt - [10879 octets] ##########

 Vários problemas foram removidos.
__________________________

Siga também esta dica, por gentileza:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

*Depois disto é só você postar o relatório do Zoek que estará em C:\zoek-results aqui em seu tópico.

Ficamos no aguardo.

 Muito obrigada, Marcos Felipe. O meu colega que estava com o computador infectado disse que depois de utilizar as ferramentas indicadas aqui no Fórum (incluindo o Zoek que você indicou por último) o computador está finalmente livre destas pragas e está funcionando perfeitamente.

Valeu mesmo por mais esta ajuda, o Fórum está de parabéns por seus bons serviços prestados à comunidade.

 Que bom que tudo voltou a funcionar perfeitamente no computador do seu amigo.

Para remover os programas usados na limpeza deste PC e criar um novo ponto de restauração seguro e sem problemas, diga para ele baixar o [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] (...de Xplode) e salvá-lo no Desktop (Área de Trabalho)

*Depois disto é só executá-lo, deixar selecionadas as opções Remove disinfection tools e Purge system restore

[Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]

*Clicar em [Run]

Depois de executar o Delfix conforme descrito acima, é só ele deletar o DelFix e o arquivo C:\DelFix.txt

Um abraço!  

CASO RESOLVIDO

Caso a autora do tópico necessite, o mesmo será reaberto, para isso deverá entrar em contato com um dos membros da [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] solicitando o desbloqueio.