Remoção Plus-HD-2.3

Olá,

Não consigo desinstalar o Plus-HD-2.3 através do painel de controle do Windows 8.
Gostaria de uma ajuda, please!

Obrigada!

Claudia

 Oi Claudia!

Faça o download do [Tens de ter uma conta e sessão iniciada para poderes visualizar este link].

*Execute-o e clique no botão Main Menu.

* Na próxima tela que surgirá clique em [Do a system scan and save a logfile].

*Um relatório será apresentado.

*Selecione todo o conteúdo deste relatório, copie (Ctrl+c), volte ao seu tópico e cole (Ctrl+v).

*Finalmente, clique no botão [Enviar].

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:52:52, on 04/12/2013
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.16384)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\DigitalPersona\Bin\DPAgent.exe
C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
C:\Users\Clauhs\AppData\Local\Box\Box Edit\Box Edit.exe
C:\Users\Clauhs\AppData\Local\FilesFrog Update Checker\update_checker.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Microsoft Lync\communicator.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Microsoft Lync\UcMapi.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\program files (x86)\plus-hd-2.3\plus-hd-2.3-bg.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\sysWow64\SearchProtocolHost.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Clauhs\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: 200.196.152.89 [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] # GbPlugin
O2 - BHO: CrossriderApp0033426 - {11111111-1111-1111-1111-110311341126} - C:\Program Files (x86)\Plus-HD-2.3\Plus-HD-2.3-bho.dll
O2 - BHO: Lync add-on BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL
O2 - BHO: G-Buster Browser Defense Itaú Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\Program Files (x86)\GbPlugin\gbiehuni.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O4 - HKLM\..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe" 60
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
O4 - HKLM\..\Run: [mcpltui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Communicator] "C:\Program Files (x86)\Microsoft Lync\communicator.exe" /fromrunkey
O4 - HKCU\..\Run: [Box Edit] C:\Users\Clauhs\AppData\Local\Box\Box Edit\Box Edit.exe
O4 - HKCU\..\Run: [SDP] C:\Users\Clauhs\AppData\Local\FilesFrog Update Checker\update_checker.exe /auto
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [SkyDrive] "C:\Users\Clauhs\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll
O9 - Extra button: Suplemento do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O9 - Extra 'Tools' menuitem: Suplemento do Lync - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Lync\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} (JuniperSetupClientControl Class) - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\PROGRA~2\mcafee\msc\mcsniepl.dll
O20 - Winlogon Notify:  GbPluginUni - C:\Program Files (x86)\GbPlugin\gbiehUni.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\WINDOWS\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\WINDOWS\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AtherosSvc - Qualcomm Atheros Commnucations - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\WINDOWS\SysWow64\IntelCpHeciSvc.exe
O23 - Service: CxUtilSvc - Conexant Systems, Inc. - C:\Program Files\Conexant\SA3\CxUtilSvc.exe
O23 - Service: Serviço de autenticação (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: Juniper Network Connect Service (dsNcService) - Juniper Networks - C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\WINDOWS\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\WINDOWS\system32\fxssvc.exe (file missing)
O23 - Service: Gbp Service (GbpSv) - GAS Tecnologia - C:\PROGRA~2\GbPlugin\GbpSv.exe
O23 - Service: Serviço do Google Update (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Serviço do Google Update (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: McAfee Home Network (HomeNetSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: Tecnologia de armazenamento Intel(R) Rapid (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\WINDOWS\system32\IEEtwCollector.exe (file missing)
O23 - Service: Intel(R) Capability Licensing Service Interface - Intel(R) Corporation - c:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee AP Service (McAPExe) - McAfee, Inc. - C:\Program Files\McAfee\MSC\McAPExe.exe
O23 - Service: McAfee Activation Service (McAWFwk) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\ActWiz\McAWFwk.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\mcafee\VirusScan\mcods.exe
O23 - Service: McAfee Platform Services (mcpltsvc) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\mcafee\platform\McSvcHost\McSvHost.exe
O23 - Service: McAfee Anti-Malware Core (mfecore) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - Unknown owner - C:\Windows\system32\mfevtps.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\WINDOWS\System32\msdtc.exe (file missing)
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\Platform\McSvcHost\McSvHost.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\WINDOWS\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell Backup and Recovery\sftservice.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\WINDOWS\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\WINDOWS\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\WINDOWS\system32\sppsvc.exe (file missing)
O23 - Service: Intel(R) Turbo Boost Technology Monitor 2.6 (TurboBoost) - Intel(R) Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\WINDOWS\system32\UI0Detect.exe (file missing)
O23 - Service: Intel(R) Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\WINDOWS\system32\lsass.exe (file missing)
O23 - Service: Validity VCS Fingerprint Service (vcsFPService) - Validity Sensors, Inc. - C:\Windows\system32\vcsFPService.exe
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\WINDOWS\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\WINDOWS\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\WINDOWS\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\WINDOWS\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ZAtheros Wlan Agent - Atheros - C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe

--
End of file - 14285 bytes

Olá Claudia Clauhs

Marcos Felipe está ausente. Darei um empurrão no seu tópico...

Baixe o [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] (...de Xplode) e salve-o no Desktop (Área de Trabalho)

*Salve qualquer trabalho aberto e feche o seu navegador

*Execute-o, clique [Examinar] e aguarde o término

*Clique [Limpar] e aguarde o término

*Caso seja solicitada a reinicialização do PC, clique [OK] para reiniciar.

*Cole o relatório C:\AdwCleaner\AdwCleaner[S0].txt

# AdwCleaner v3.014 - Relatório criado 04/12/2013 às 11:32:07
# Atualizado 01/12/2013 por Xplode
# Sistema Operacional : Windows 8.1 Single Language  (64 bits)
# Usuário : Clauhs - CLAUDIA
# Executando de : C:\Users\Clauhs\Downloads\AdwCleaner.exe
# Opção : Limpar

***** [ Serviços ] *****


***** [ Arquivos / Pastas ] *****

Pasta Deletada : C:\ProgramData\BonanzaDealsLive
Pasta Deletada : C:\Program Files (x86)\Plus-HD-2.3
Pasta Deletada : C:\Users\Clauhs\AppData\Local\BonanzaDealsLive
Pasta Deletada : C:\Users\Clauhs\AppData\Local\FilesFrog Update Checker
Pasta Deletada : C:\Users\Clauhs\AppData\Local\webplayer
Pasta Deletada : C:\Users\Clauhs\AppData\Roaming\baidu
Pasta Deletada : C:\Users\Clauhs\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\FilesFrog Update Checker
Pasta Deletada : C:\Users\Clauhs\AppData\Local\Google\Chrome\User Data\Default\Extensions\omfoidjpeklpjhlhabhcomekbkclkbec
[!] Pasta Deletada : C:\Users\Clauhs\AppData\Local\Google\Chrome\User Data\Default\Extensions\omfoidjpeklpjhlhabhcomekbkclkbec
Arquivo Deletada : C:\WINDOWS\Tasks\Plus-HD-2.3-chromeinstaller.job
Arquivo Deletada : C:\WINDOWS\System32\Tasks\Plus-HD-2.3-chromeinstaller
Arquivo Deletada : C:\WINDOWS\Tasks\Plus-HD-2.3-codedownloader.job
Arquivo Deletada : C:\WINDOWS\System32\Tasks\Plus-HD-2.3-codedownloader
Arquivo Deletada : C:\WINDOWS\Tasks\Plus-HD-2.3-enabler.job
Arquivo Deletada : C:\WINDOWS\System32\Tasks\Plus-HD-2.3-enabler
Arquivo Deletada : C:\WINDOWS\Tasks\Plus-HD-2.3-firefoxinstaller.job
Arquivo Deletada : C:\WINDOWS\System32\Tasks\Plus-HD-2.3-firefoxinstaller
Arquivo Deletada : C:\WINDOWS\Tasks\Plus-HD-2.3-updater.job
Arquivo Deletada : C:\WINDOWS\System32\Tasks\Plus-HD-2.3-updater

***** [ Atalhos ] *****


***** [ Registro ] *****

Valor Deletedo : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [SDP]
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\BonanzaDealsLive.exe
Chave Deletedo : HKLM\SOFTWARE\Classes\CrossriderApp0033426.BHO
Chave Deletedo : HKLM\SOFTWARE\Classes\CrossriderApp0033426.BHO.1
Chave Deletedo : HKLM\SOFTWARE\Classes\CrossriderApp0033426.Sandbox
Chave Deletedo : HKLM\SOFTWARE\Classes\CrossriderApp0033426.Sandbox.1
Chave Deletedo : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Chave Deletedo : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Chave Deletedo : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110311341126}
Chave Deletedo : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220322342226}
Chave Deletedo : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355345526}
Chave Deletedo : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366346626}
Chave Deletedo : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440344344426}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110311341126}
Chave Deletedo : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110311341126}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{0b5744d3-4c20-407c-8322-80e2517322eb}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{6f5c7094-39bf-45a1-9469-0df1d8cb9a7d}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{ba5dd9f8-da5f-4eeb-87ae-4d8fe57ef72c}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{cbfc6b57-008f-4533-8d26-f0039b939310}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{e9063012-412a-4c9c-ac4a-97d46e8749ad}
Chave Deletedo : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550355345526}
Chave Deletedo : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660366346626}
Chave Deletedo : HKCU\Software\BI
Chave Deletedo : HKCU\Software\BonanzaDealsLive
Chave Deletedo : HKCU\Software\InstallCore
Chave Deletedo : HKCU\Software\installedbrowserextensions
Chave Deletedo : HKCU\Software\Somoto
Chave Deletedo : HKCU\Software\AppDataLow\Software\Crossrider
Chave Deletedo : HKCU\Software\AppDataLow\Software\Plus-HD-2.3
Chave Deletedo : HKLM\Software\BonanzaDealsLive
Chave Deletedo : HKLM\Software\FLEXnet
Chave Deletedo : HKLM\Software\Plus-HD-2.3
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\bi_uninstaller
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\FilesFrog Update Checker
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Plus-HD-2.3

***** [ Navegadores ] *****

-\\ Internet Explorer v11.0.9600.16384


-\\ Google Chrome v31.0.1650.57

[ Arquivo : C:\Users\Clauhs\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [5691 octets] - [04/12/2013 11:29:46]
AdwCleaner[S0].txt - [4991 octets] - [04/12/2013 11:32:07]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [5051 octets] ##########

Baixe o [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] (...de Smeenk)

*Extraia o arquivo Zoek.exe para o Desktop (Área de Trabalho)

*Clique com o botão direito do mouse no Zoek e selecione [Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]

*Copie e cole as linhas em marrom no espaço do Zoek

skipfix-iedefaults;
chromelook;
emptyalltemp;

*Feche o seu navegador e clique [Run Script]

*Durante o scan a mensagem abaixo será apresentada. Aguarde o término...pode demorar!

Zoek.exe is running now.
Do not start any browser windows, they will be closed automatically.
Please wait! This window will close when finished.
A logfile will open afterwards and can also be found on your systemdrive as zoek-results.log

*Caso a reinicialização do PC seja solicitada, clique [OK]

*Cole ou anexe o relatório apresentado

Zoek.exe Version 4.0.0.5 Updated 30-November-2013
Tool run by Clauhs on 04/12/2013 at 11:57:24,40.
Microsoft Windows 8.1 Single Language 6.3.9600  x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Clauhs\AppData\Local\Temp\Temp1_zoek.zip\zoek.exe [Script inserted]

==== System Restore Info ======================

04/12/2013 11:59:40 Zoek.exe System Restore Point Created Succesfully.

==== Chrome Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
ncffjdbbodifgldkcbhmiiljfcnbgjab - C:\Program Files (x86)\DigitalPersona\Bin\ChromeExt\dpchrome.crx[24/05/2012 17:35]

Google Docs - Clauhs - Default\Extensions\aohghmighlieiainnegkcijnfilokake
Google Drive - Clauhs - Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
YouTube - Clauhs - Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo
Google Search - Clauhs - Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf
DigitalPersona Extension - Clauhs - Default\Extensions\ncffjdbbodifgldkcbhmiiljfcnbgjab
Google Wallet - Clauhs - Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Gmail - Clauhs - Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia

==== IE Start and Search Settings ======================

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com.br/"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{AD043E10-7EC8-46AB-927E-CD31FEF72AC7}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing  Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE11SR"
{AD043E10-7EC8-46AB-927E-CD31FEF72AC7} Unknown  Url="Not_Found"

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Clauhs\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Clauhs\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Clauhs\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Clauhs\AppData\Local\Google\Chrome\User Data\Default\Application Cache\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\Clauhs\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 04/12/2013 at 12:04:01,21 ======================

OK...O PC está limpo.


Execute o AdwCleaner, clique [Desinstalar] > [Sim]


Delete o Zoek e seu relatório C:\zoek-results.txt


Um abraço...

Obrigada! Gostaria de agradecer o suporte técnico oferecido por vocês. Só tenho a elogiar: rapidez, eficiência e confiabilidade!

Vou indicar sempre que eu puder!

Um abraço

CASO RESOLVIDO

Caso o(a) autor(a) do tópico necessite, o mesmo será reaberto, para isso deverá entrar em contato com um dos membros da [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] solicitando o desbloqueio.