erro rundll

Cada vez que inicio o note, abrem três janelinhas que com este o erro : C:/progra~1/common~/system/system.menu.dll . Isto ocorreu após a atualização para o windows 8.1. Quem puder ajudar eu agradeço.

Olá.

Siga estes tutoriais abaixo, por gentileza:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Depois disto nos diga como está o PC.

Continua acontecendo.

Baixe o programa Adwcleaner clicando no link abaixo e depois clique no botão Download Now @BleepingComputer:
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Para executar corretamente o AdwCleaner é só seguir as dicas deste tutorial:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

* Na sua próxima resposta poste o log (relatório) do Adwcleaner que estará em C:\AdwCleaner\AdwCleaner[S0].txt

Ficamos na espera.

Segue o log:

# AdwCleaner v3.212 - Relatório criado 10/06/2014 às 00:07:46
# Atualizado 05/06/2014 por Xplode
# Sistema Operacional : Windows 8.1 Single Language (64 bits)
# Usuário : Giovani - GIGIO
# Executando de : C:\Users\Giovani\Downloads\AdwCleaner.exe
# Opção : Limpar

***** [ Serviços ] *****

Serviço Deletada : sbmntr

***** [ Arquivos / Pastas ] *****

Pasta Deletada : C:\ProgramData\ShopperPro
Pasta Deletada : C:\Program Files (x86)\Sense
Pasta Deletada : C:\Program Files (x86)\ShopperPro
Pasta Deletada : C:\Users\Public\Documents\ShopperPro
Arquivo Deletada : C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
Arquivo Deletada : C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
Arquivo Deletada : C:\WINDOWS\System32\Tasks\ShopperPro
Arquivo Deletada : C:\WINDOWS\System32\Tasks\ShopperProJSUpd
Arquivo Deletada : C:\WINDOWS\System32\Tasks\SMupdate1
Arquivo Deletada : C:\WINDOWS\System32\Tasks\SPDriver

***** [ Atalhos ] *****


***** [ Registro ] *****

Chave Deletedo : HKLM\SOFTWARE\Classes\ShopperPro.ShopperProBHO
Chave Deletedo : HKLM\SOFTWARE\Classes\ShopperPro.ShopperProBHO.1
Chave Deletedo : HKLM\SOFTWARE\Classes\CLSID\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : [x64] HKLM\SOFTWARE\Classes\CLSID\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A5A51D2A-505A-4D84-AFC6-E0FA87E47B8C}
Chave Deletedo : HKCU\Software\Conduit
Chave Deletedo : HKCU\Software\AppDataLow\Software\Crossrider

***** [ Navegadores ] *****

-\\ Internet Explorer v11.0.9600.17037


-\\ Google Chrome v35.0.1916.114

[ Arquivo : C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2642 octets] - [10/06/2014 00:06:40]
AdwCleaner[S0].txt - [2460 octets] - [10/06/2014 00:07:46]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2520 octets] ##########

Desative temporariamente seu antivírus para evitar conflitos.

* Acesse este link abaixo e clique no primeiro botão da esquerda que é o botão Download Zoek.exe:
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Para executá-lo corretamente siga as dicas deste tutorial:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

* Assim que ele concluir a limpeza dos problemas acesse o log (relatório) do Zoek que estará em C:\zoek-results.txt e copie todo seu conteúdo e poste em sua próxima resposta.

Segue o log:

Zoek.exe v5.0.0.0 Updated 02-June-2014
Tool run by Giovani on 10/06/2014 at 0:23:14,68.
Microsoft Windows 8.1 Single Language 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Giovani\Downloads\zoek (1).exe [Scan all users] [Script inserted]

==== System Restore Info ======================

10/06/2014 00:25:30 Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\YTDownloader deleted
C:\PROGRA~2\BitLord 2 deleted
C:\Users\Giovani\AppData\Roaming\BitLord deleted
C:\PROGRA~3\Package Cache deleted
C:\Users\Giovani\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BitLord deleted
C:\Users\Giovani\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\YTDownloader deleted
C:\windows\SysNative\tasks\YTDownloaderUpd deleted
C:\windows\SysNative\tasks\Microsoft\Windows\Maintenance\SMupdate2 deleted
C:\windows\SysNative\tasks\Microsoft\Windows\Multimedia\SMupdate3 deleted
C:\Users\Giovani\Documents\BitLord deleted

==== Chrome Look ======================

Google Docs - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake
Google Drive - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
YouTube - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo
Google Search - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf
Google Wallet - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Gmail - Giovani\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://lenovo13.msn.com"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
No DefaultScope Set For HKCU

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://lenovo13.msn.com"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{6A1806CD-94D4-4689-BA73-E35EA1EA9990}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE11SR"
{6A1806CD-94D4-4689-BA73-E35EA1EA9990} Google Url="http://www.google.com/search?q={searchTerms}&rls=com.microsoft:{language}&ie={inputEncoding}&oe={outputEncoding}&startIndex={startIndex?}&startPage={startPage}"
{9BAD77BB-EE63-489A-9E1E-0244C805464D} Unknown Url="Not_Found"

==== Reset Google Chrome ======================

C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Preferences was reset successfully
C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-68430723-318362025-2342500698-1001\Software\Microsoft\Internet Explorer\SearchScopes\{9BAD77BB-EE63-489A-9E1E-0244C805464D} deleted successfully

==== Deleting CLSID Registry Values ======================


==== shortcuts on Users Desktops ======================

C:\Users\Default\Desktop\Cyberlink Power2Go.lnk - C:\Program Files (x86)\Lenovo\Power2Go\Power2Go.exe
C:\Users\Default User\Desktop\Cyberlink Power2Go.lnk - C:\Program Files (x86)\Lenovo\Power2Go\Power2Go.exe
C:\Users\Giovani\Desktop\Cyberlink Power2Go.lnk - C:\Program Files (x86)\Lenovo\Power2Go\Power2Go.exe
C:\Users\USURIO~1\Desktop\Cyberlink Power2Go.lnk - C:\Program Files (x86)\Lenovo\Power2Go\Power2Go.exe

==== shortcuts on All Users Desktop ======================

C:\Users\Public\Desktop\Adobe Reader XI.lnk - C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
C:\Users\Public\Desktop\Avira.lnk - C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe /showMiniGui
C:\Users\Public\Desktop\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe
C:\Users\Public\Desktop\DAEMON Tools Lite.lnk - C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Users\Public\Desktop\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Public\Desktop\Guia de Usuário.lnk -
C:\Users\Public\Desktop\Intel AppUp(SM) center.lnk - C:\Program Files (x86)\Intel\IntelAppStore\bin\AppUp.exe --domain F0399437-FD0C-4A48-B101-F0314A6172E4
C:\Users\Public\Desktop\Lenovo PowerDVD 10.lnk - C:\Program Files (x86)\Lenovo\PowerDVD10\PDVDLaunchPolicy.exe
C:\Users\Public\Desktop\Lenovo Solution Center.lnk - C:\Program Files (x86)\Lenovo\Lenovo Solution Center\LSC.exe
C:\Users\Public\Desktop\Lenovo YouCam.lnk - C:\Program Files (x86)\Lenovo\YouCam\YouCam.exe
C:\Users\Public\Desktop\McAfee Internet Security.lnk - C:\Program Files (x86)\mcafee.com\agent\mcagent.exe /desktopicon /platui
C:\Users\Public\Desktop\OneKey Recovery.lnk - C:\Program Files\Lenovo\OneKey App\OneKey Recovery\OneKey Recovery.exe
C:\Users\Public\Desktop\The Sims™ 3.lnk -

==== shortcuts in All Users Start Menu ======================

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira\Avira Desktop\Avira Free Antivirus.lnk - C:\Program Files (x86)\Avira\AntiVir Desktop\avwin.chm
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira\Avira Desktop\Avira na Internet.lnk - C:\Program Files (x86)\Avira\AntiVir Desktop\weblink.url
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira\Avira Desktop\Iniciar Avira Free Antivirus.lnk - C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira\My Avira\Avira.lnk - C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe /showMiniGui
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner\CCleaner.lnk - C:\Program Files\CCleaner\CCleaner64.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner\Uninstall CCleaner.lnk - C:\Program Files (x86)\CCleaner\uninst.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DAEMON Tools Lite\DAEMON Tools Lite.lnk - C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DAEMON Tools Lite\SPTD Setup.lnk - C:\Program Files (x86)\DAEMON Tools Lite\SPTDinst-x64.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico\AutoPico.lnk - C:\Program Files\KMSpico\AutoPico.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico\KMSpico.lnk - C:\Program Files\KMSpico\KMSELDI.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico\Log KMSpico.lnk - C:\Program Files\KMSpico\scripts\Log.cmd
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico\Uninstall KMSpico.lnk - C:\Program Files\KMSpico\UninsHs.exe /u0=KMSpico
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Access 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\accicons.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Enviar para o OneNote 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\joticon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Excel 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\xlicons.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\InfoPath Designer 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\inficon.exe /design
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\InfoPath Filler 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\inficon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Lync 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\lyncicon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\OneNote 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\joticon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Outlook 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\outicon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\PowerPoint 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\pptico.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Publisher 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\pubs.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\SkyDrive Pro 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\grv_icons.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Word 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\wordicon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Centro de Carregamento do Office 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\msouc.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Database Compare 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\dbcicons.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Gerenciador de Gravação do Lync.lnk -
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Log de Telemetria do Office 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\osmclienticon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Painel de Telemetria do Office 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\osmadminicon.exe
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Preferências de Idioma do Office 2013.lnk -
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\Ferramentas do Office 2013\Spreadsheet Compare 2013.lnk - C:\WINDOWS\Installer\{90150000-0011-0000-0000-0000000FF1CE}\sscicons.exe

==== shortcuts in Quick Launch ======================

C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\Default\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -
C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\Default User\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk - C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\File Explorer.lnk -
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Google Chrome.lnk - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\Internet Explorer.lnk - C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Giovani\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\UserGuide.lnk - C:\Program Files (x86)\Lenovo\UserGuide\UserGuide.exe
C:\Users\USURIO~1\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Shows Desktop.lnk -
C:\Users\USURIO~1\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\Window Switcher.lnk -

==== Reset IE Proxy ======================

Value(s) before fix:
"ProxyEnable"=dword:00000000

Value(s) after fix:
"ProxyEnable"=dword:00000000

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ShopperPro deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Giovani\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Giovani\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

No Java Cache Found

==== C:\zoek_backup content ======================

C:\zoek_backup (files=1418 folders=285 6142323779 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Giovani\AppData\Local\Temp will be emptied at reboot
C:\Users\USURIO~1\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Reset Hosts File ======================

Hosts File Reset Successfully

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\Giovani\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 10/06/2014 at 0:43:55,57 ======================

Baixe o programa Junkware Removal Tool no link abaixo:
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

Para executar corretamente o programa acima é só seguir as dicas deste tutorial:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

* Na sua próxima resposta poste o log (relatório) do Junkware Removal Tool que estará salvo em sua área de trabalho com o nome de JRT.txt

Ficamos na espera.

segue o log:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 Single Language x64
Ran by Giovani on 10/06/2014 at 0:51:11,83
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully deleted: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ytdownloader



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 10/06/2014 at 0:57:43,40
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

O erro ainda continua?

Depois de reiniciar nestas últimas vezes não ocorreu mais. Acha que foi solucionado?? Caso sim, o que acredita que estava ocasionando o problema???

Seu PC estava com adwares que estavam causando o erro.

Se quiser podemos fazer mais esta análise abaixo para termos certeza de que o PC está mesmo seguro:

Faça o download do < [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] > < [Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]> ( ... de Nicolas Coolman )

Obs: Ao acessar o link acima clique no botão Télécharger referente ao ZHPDiag para baixá-lo, tal como mostra a imagem abaixo:

[Tens de ter uma conta e sessão iniciada para poderes visualizar esta imagem]

Para instalá-lo e executá-lo corretamente siga as dicas deste artigo:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

* Assim que ele concluir a sua verificação, copie todo o conteúdo do seu relatório ZHPDiag.txt e poste em sua próxima resposta.

Segue log:

~ Relatório do ZHPDiag v2014.6.9.87 - Nicolas Coolman (09/06/2014)
~ Iniciado por Giovani (10/06/2014 01:58:02)
~ Endereço do Website : [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
~ Tradução pelo utilizador
~ Estatuto da versão : Versão atualizada.
~ Lista Branca : Ativado pelo programa
~ Elevação dos Privilégios : OK
~ Controle de Conta de Utilizador : Activate by user


---\\ Navegadores Internet
MSIE: Internet Explorer v11.0.9600.17107
GCIE: Google Chrome v35.0.1916.114 (Defaut)

---\\ Informações sobre os produtos Windows
~ Langage: Portugais
Windows 8.1 Single Language, 64-bit (Build 9600)
Windows Server License Manager Script : OK
Software Protection Service (Protection logicielle) : OK
Windows Automatic Updates : OK
Windows Activation Technologies : OK

---\\ Softwares de proteçao do sistema
Avira Free Antivirus v14.0.4.642
Windows Defender W8 (Deactivate)

---\\ Softwares d'optimização do sistema
CCleaner v4.14

---\\ Softwares de partilha do PeerToPeer (P2P)

---\\ Monitoramento dos softwares
Adobe Reader XI

---\\ Informações sobre o sistema
~ Processor: Intel64 Family 6 Model 58 Stepping 9, GenuineIntel
~ Operating System: 64 Bits
Boot mode: Normal (Normal boot)
Total RAM: 3993 MB (54% free)
System Restore: Activé (Enable)
System drive C: has 828 GB (92%) free of 892 GB

---\\ Modo de conexão ao sistema
~ Computer Name: GIGIO
~ User Name: Giovani
~ All Users Names: Giovani, Convidado, Administrador,
~ Unselected Option: 045,061,O62,065,066,080,O82,089
Logged in as Administrator

---\\ As variáveis de ambiente
~ System Unit : C:\
~ %AppZHP% : C:\Users\Giovani\AppData\Roaming\ZHP\
~ %AppData% : C:\Users\Giovani\AppData\Roaming\
~ %Desktop% : C:\Users\Giovani\Desktop\
~ %Favorites% : C:\Users\Giovani\Favorites\
~ %LocalAppData% : C:\Users\Giovani\AppData\Local\
~ %StartMenu% : C:\Users\Giovani\AppData\Roaming\Microsoft\Windows\Start Menu\
~ %Windir% : C:\Windows\
~ %System% : C:\Windows\System32\

---\\ Enumeração das unidades dos discos
C: Hard drive, Flash drive, Thumb drive (Free 828 Go of 892 Go)
D: Hard drive, Flash drive, Thumb drive (Free 23 Go of 25 Go)
E: CD-ROM drive (Not Inserted)
F: CD-ROM drive (Not Inserted)



---\\ Estado do Centro de Segurança do Windows
[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer] NoActiveDesktopChanges: Modified
~ Security Center: 44 Legitimates Filtered in 00mn 00s



---\\ Pesquisa particular de ficheiros genéricos
[MD5.81394C91B7B5A7C799E249AE82491F13] - (.Microsoft Corporation - Windows Explorer.) (.08/04/2014 - 19:51:15.) -- C:\Windows\Explorer.exe [2373784]
[MD5.48CFA7BE561A7BE144C29BB912055016] - (.Microsoft Corporation - Aplicativo de Inicialização do Windows.) (.22/08/2013 - 06:58:29.) -- C:\Windows\System32\Wininit.exe [144384]
[MD5.65C36A29A131A3A5D64B29FAC4EF6DD6] - (.Microsoft Corporation - Internet Extensions para Win32.) (.22/02/2014 - 06:11:56.) -- C:\Windows\System32\wininet.dll [2262016]
[MD5.306EB21E5B480AE9065EA55AC8C35936] - (.Microsoft Corporation - Aplicativo de Logon do Windows.) (.22/02/2014 - 06:45:48.) -- C:\Windows\System32\Winlogon.exe [562176]
[MD5.AFCAB4DC692CCE37E283B00E2D7B438F] - (.Microsoft Corporation - Biblioteca de Licenciamento de Software.) (.08/04/2014 - 19:42:56.) -- C:\Windows\System32\sppcomapi.dll [447488]
[MD5.239268BAB58EAE9A3FF4E08334C00451] - (.Microsoft Corporation - Ancillary Function Driver for WinSock.) (.22/08/2013 - 10:25:35.) -- C:\Windows\system32\Drivers\AFD.sys [567296]
[MD5.74B14192CF79A72F7536B27CB8814FBD] - (.Microsoft Corporation - ATAPI IDE Miniport Driver.) (.22/08/2013 - 09:43:41.) -- C:\Windows\system32\Drivers\atapi.sys [26464]
[MD5.2FA6510E33F7DEFEC03658B74101A9B9] - (.Microsoft Corporation - CD-ROM File System Driver.) (.22/08/2013 - 08:40:15.) -- C:\Windows\system32\Drivers\Cdfs.sys [88576]
[MD5.C6796EA22B513E3457514D92DCDB1A3D] - (.Microsoft Corporation - SCSI CD-ROM Driver.) (.22/08/2013 - 05:46:35.) -- C:\Windows\system32\Drivers\Cdrom.sys [164352]
[MD5.A03F362C5557E238CBFA914689C77248] - (.Microsoft Corporation - DFS Namespace Client Driver.) (.08/04/2014 - 19:51:15.) -- C:\Windows\system32\Drivers\DfsC.sys [134144]
[MD5.03909BDBFF0DCACCABF2B2D4ADEE44DC] - (.Microsoft Corporation - High Definition Audio Bus Driver.) (.22/08/2013 - 08:38:38.) -- C:\Windows\system32\Drivers\HDAudBus.sys [78336]
[MD5.84CFC5EFA97D0C965EDE1D56F116A541] - (.Microsoft Corporation - Driver de porta i8042.) (.22/08/2013 - 08:39:15.) -- C:\Windows\system32\Drivers\i8042prt.sys [107520]
[MD5.B7342B3C58E91107F6E946A93D9D4EFD] - (.Microsoft Corporation - IP Network Address Translator.) (.08/04/2014 - 19:44:44.) -- C:\Windows\system32\Drivers\IpNat.sys [142848]
[MD5.C997E6A37BA8915224B3FB5024A34F69] - (.Microsoft Corporation - Minirdr SMB do Windows NT.) (.08/04/2014 - 19:51:15.) -- C:\Windows\system32\Drivers\MRxSmb.sys [402944]
[MD5.0217532E19A748F0E5D569307363D5FD] - (.Microsoft Corporation - MBT Transport driver.) (.22/08/2013 - 08:37:02.) -- C:\Windows\system32\Drivers\netBT.sys [282624]
[MD5.1C80517BE6836A812F6A9B99B8321351] - (.Microsoft Corporation - Driver do Sistema de Arquivos NT.) (.08/04/2014 - 19:51:15.) -- C:\Windows\system32\Drivers\ntfs.sys [2013016]
[MD5.764B1121867B2D9B31C491668AC72B2B] - (.Microsoft Corporation - Driver de porta paralela.) (.22/08/2013 - 08:40:02.) -- C:\Windows\system32\Drivers\Parport.sys [94208]
[MD5.BBB6272B7F46C4640A8CDB8A70C3450F] - (.Microsoft Corporation - RAS L2TP mini-port/call-manager driver.) (.22/08/2013 - 08:35:51.) -- C:\Windows\system32\Drivers\Rasl2tp.sys [120832]
[MD5.680C1DAE268B6FB67FA21B389A8B79EF] - (.Microsoft Corporation - Redirecionador do Dispositivo RDP da Microsoft.) (.14/11/2013 - 04:15:38.) -- C:\Windows\system32\Drivers\rdpdr.sys [195584]
[MD5.FFF28F9F6823EB1756C60F1649560BBF] - (.Microsoft Corporation - TDI Translation Driver.) (.22/08/2013 - 10:25:35.) -- C:\Windows\system32\Drivers\tdx.sys [107520]
[MD5.3595FBDF25F8BA6256072D103937D7D6] - (.Microsoft Corporation - Driver de cópia de sombra de volume.) (.22/02/2014 - 12:44:13.) -- C:\Windows\system32\Drivers\volsnap.sys [311640]
~ Generic Processes: Scanned in 00mn 00s



---\\ Estatuto dos ficheiros ocultos (Oculto/Total)
~ Mes images (My Pictures) : 1/2
~ Mes musiques (My Musics) : 9/859
~ Mes Favoris (My Favorites) : 1/7
~ Mes Documents (My Documents) : 1/39
~ Mon Bureau (My Desktop) : 2/1856
~ Menu demarrer (Programs) : 1/29
~ Hidden Files: Scanned in 00mn 00s



---\\ Processos lançados
[MD5.2F03C763EE0DFB4DE56176737DEFB2E2] - (.Microsoft Corporation - Touch Keyboard and Handwriting Panel Helper.) -- C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe [21184] [PID.3244]
[MD5.B7995C675014EEBE77A0BEB7AFCCFC08] - (.CyberLink Corp. - PowerDVD RC Service.) -- C:\Program Files (x86)\Lenovo\PowerDVD10\PDVD10Serv.exe [91432] [PID.1932]
[MD5.A2B38416E98F90DFA270CB8CFF61BE65] - (.Avira Operations GmbH & Co. KG - Avira.OE.Systray.) -- C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe [183376] [PID.3896]
[MD5.5374D3363F5B87CF03125F5FB584C8CE] - (.Avira Operations GmbH & Co. KG - Avira system tray application.) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe [737872] [PID.2548]
[MD5.D342CD9148D4F9BC75304C658D52C25E] - (.Intel Corporation - IAStorIcon.) -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe [286192] [PID.1260]
[MD5.CA630DBADEB5B6101531F986ADFE46C9] - (.Thisisu - Junkware Removal Tool.) -- C:\Users\Giovani\Downloads\JRT.exe [1016261] [PID.4864]
[MD5.1620FE36666F4BBC2314B7F360FB1965] - (.Google Inc. - Google Chrome.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [860488] [PID.2024]
[MD5.D2C8ED94CF94534F7EAB7ECBCB269685] - (.Avira Operations GmbH & Co. KG - Control Center.) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avcenter.exe [699472] [PID.3048]
[MD5.F5546A846F16DB4578DF72F30AACB1FC] - (.Nicolas Coolman - ZHPDiag.) -- C:\Program Files (x86)\ZHPDiag\ZHPDiag.exe [8066560] [PID.2504]
~ Processes Running: Scanned in 00mn 00s



---\\ Google Chrome, Arranque,Pesquisa,Extensões (G0,G1,G2)
C:\Users\Giovani\AppData\Local\Google\Chrome\User Data\Default\Preferences
G2 - GCE: Preference [User Data\Default] [ahfgeienlihckogmohjhadlkjgocpleb] Loja v.0.2 (Activé)
G2 - GCE: Preference [User Data\Default] [neajdppkdcdipfabeoofebfddakdcjhd] Google Network Speech v.1.0 (Activé)

---\\ Pasta de extensão do Google Chrome
~ Google Lines Browser: 15 Legitimates Filtered in 00mn 02s



---\\ Internet Explorer, Gestão do Proxy (R5)
R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = no key
R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyEnable = 0
R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,MigrateProxy = 1
R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,EnableHttp1_1 = 1
R5 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigProxy = wininet.dll
~ Proxy management: Scanned in 00mn 00s



---\\ Análise das linhas F0, F1, F2, F3 - Ficheiros ini, Carregamento Automático de programas
F2 - REG:system.ini: USERINIT=C:\WINDOWS\System32\Userinit.exe,
F2 - REG:system.ini: Shell=C:\Windows\explorer.exe
F2 - REG:system.ini: VMApplet=C:\Windows\System32\SystemPropertiesPerformance.exe
~ Keys: Scanned in 00mn 00s



---\\ Redireção do ficheiro Hosts (01)
~ Le fichier hosts est sain (The hosts file is clean).
~ Hosts File: Scanned in 00mn 00s
~ Nombre de lignes (Lines number): 0



---\\ Aplicações iniciadas por registo & pastas (04)
O4 - HKLM\..\Run: [IgfxTray] . (.Intel Corporation - igfxTray Module.) -- C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] . (.Intel Corporation - hkcmd Module.) -- C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] . (.Intel Corporation - persistence Module.) -- C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtsFT] . (.Realtek semiconductor - RTFTrack.) -- C:\Windows\RTFTrack.exe
O4 - HKLM\..\Run: [IAStorIcon] . (.Intel Corporation - Delayed launcher.) -- C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIconLaunch.exe
O4 - HKLM\..\Run: [cAudioFilterAgent] . (.Conexant Systems, Inc. - Conexant High Definition Audio Filter Agent.) -- C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
O4 - HKLM\..\Run: [SmartAudio] . (.Conexant Systems, Inc. - SmartAudio CPL (32bit).) -- C:\Program Files\CONEXANT\SAII\SACpl.exe
O4 - HKLM\..\Run: [Energy Management] . (.Lenovo (Beijing) Limited - Lenovo Energy Management Software 8.0.) -- C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe
O4 - HKLM\..\Run: [EnergyUtility] . (.Lenovo(beijing) Limited - Lenovo Battery Management Software Ver 8.0.) -- C:\Program Files (x86)\Lenovo\Energy Management\Utility.exe
O4 - HKCU\..\Run: [SPDriver] C:\Program Files (x86)\ShopperPro\JSDriver\1.35.1.155\jsdrv.exe (.not file.) =>PUP.ShopperPro
O4 - HKCU\..\Run: [DAEMON Tools Lite] . (.Disc Soft Ltd - DAEMON Tools Lite.) -- C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe =>.DT Soft Ltd
O4 - HKLM\..\Wow6432Node\Run: [YouCam Tray] . (.CyberLink Corp. - CyberLink YouCam Tray.) -- C:\Program Files (x86)\Lenovo\YouCam\YouCamTray.exe
O4 - HKLM\..\Wow6432Node\Run: [UpdateP2GShortCut] . (.CyberLink Corp. - MUI StartMenu Application.) -- C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe
O4 - HKLM\..\Wow6432Node\Run: [RemoteControl10] . (.CyberLink Corp. - PowerDVD RC Service.) -- C:\Program Files (x86)\Lenovo\PowerDVD10\PDVD10Serv.exe
O4 - HKLM\..\Wow6432Node\Run: [Intel AppUp(SM) center] . (.Intel Corporation - Intel Services Manager.) -- C:\Program Files (x86)\Intel\IntelAppStore\bin\ismagent.exe
O4 - HKLM\..\Wow6432Node\Run: [SPDriver] C:\Program Files (x86)\ShopperPro\JSDriver\1.35.1.155\jsdrv.exe (.not file.) =>PUP.ShopperPro
O4 - HKLM\..\Wow6432Node\Run: [Adobe ARM] . (.Adobe Systems Incorporated - Adobe Reader and Acrobat Manager.) -- C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe =>.Adobe Systems Incorporated
O4 - HKLM\..\Wow6432Node\Run: [Avira Systray] . (.Avira Operations GmbH & Co. KG - Avira.OE.Systray.) -- C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe
O4 - HKLM\..\Wow6432Node\Run: [avgnt] . (.Avira Operations GmbH & Co. KG - Avira system tray application.) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
O4 - HKUS\S-1-5-21-68430723-318362025-2342500698-1001\..\Run: [SPDriver] C:\Program Files (x86)\ShopperPro\JSDriver\1.35.1.155\jsdrv.exe (.not file.) =>PUP.ShopperPro
O4 - HKUS\S-1-5-21-68430723-318362025-2342500698-1001\..\Run: [DAEMON Tools Lite] . (.Disc Soft Ltd - DAEMON Tools Lite.) -- C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe =>.DT Soft Ltd
~ Application: Scanned in 00mn 00s



---\\ Boutões da barra de ferramentas principal do Internet Explorer (09)
O9 - Extra button: &Enviar para o OneNote [64Bits] - {2670000A-7350-4f3c-8081-5663EE0C6C49} . (.Microsoft Corporation - Microsoft OneNote Internet Explorer Add-in.) -- C:\Program Files (x86)\MICROS~1\Office15\ONBttnIE.dll =>.Microsoft Corporation
O9 - Extra button: Clique para Telefonar do Lync [64Bits] - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} -- C:\Program Files\Microsoft Office\Office15\lync.exe (.not file.)
O9 - Extra button: &Anotações Vinculadas do OneNote [64Bits] - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} . (.Microsoft Corporation - Microsoft OneNote Internet Explorer Add-in.) -- C:\Program Files (x86)\MICROS~1\Office15\ONBTTN~1.dll =>.Microsoft Corporation
~ IE Extra Buttons: Scanned in 00mn 00s



---\\ Alteração Dominio/Clientes DNS (017)
O17 - HKLM\System\CCS\Services\Tcpip\..\{F6F126FC-5F03-4336-8D19-00AD50EC68A0}: DhcpNameServer = 201.21.192.118 201.21.192.113
O17 - HKLM\System\CS1\Services\Tcpip\..\{F6F126FC-5F03-4336-8D19-00AD50EC68A0}: DhcpNameServer = 201.21.192.118 201.21.192.113
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 201.21.192.118 201.21.192.113
~ Domain: Scanned in 00mn 00s



---\\ Protocolo adicional (018)
O18 - Handler: vbscript [64Bits] - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} . (.Microsoft Corporation - Visualizador de HTML da Microsoft (R).) -- C:\Windows\System32\mshtml.dll
O18 - Filter: text/xml [64Bits] - {807583E5-5146-11D5-A672-00B0D022E945} . (.Microsoft Corporation - Microsoft Office XML MIME Filter.) -- C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.dll =>.Microsoft Corporation
~ Protocole Additionnel: Scanned in 00mn 00s



---\\ Valor do Registo AppInit_DLLs e sub-chaves Winlogon Notify (autorun) (O20)
O20 - Winlogon Notify: igfxcui . (.Intel Corporation - igfxdev Module.) -- C:\Windows\System32\igfxdev.dll
~ Winlogon: Scanned in 00mn 00s



---\\ Lista dos serviços NT não Microsoft e não desativados (023)
O23 - Service: Service KMSELDI (Service KMSELDI) . (.No owner - Service_KMS.) - C:\Program Files\KMSpico\Service_KMS.exe =>PUP.KMSpico
~ Services: 12 Legitimates Filtered in 00mn 04s



---\\ Tarefas planificadas automaticamente (039)
[MD5.E3FEA8060978EAB6FA5D40E74DE6308B] [APT] [AutoPico Daily Restart] (...) -- C:\Program Files\KMSpico\AutoPico.exe [1051416] =>PUP.KMSpico
O39 - APT: - (..) -- C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore [1078]
O39 - APT: - (..) -- C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA [1082]
~ Scheduled Task: 10 Legitimates Filtered in 00mn 05s



---\\ Software instalados (042)
O42 - Logiciel: BitLord 2.3 - (.House of Life.) [HKLM][64Bits] -- BitLord =>Adware.WhenUSave
O42 - Logiciel: KMSpico v9.1.3 - (...) [HKLM][64Bits] -- KMSpico_is1 =>PUP.KMSpico
O42 - Logiciel: Sense - (.Object Browser.) [HKLM][64Bits] -- Sense =>PUP.ObjectBrowser
O42 - Logiciel: YTDownloader - (.YTDownloader.) [HKLM][64Bits] -- YTDownloader =>PUP.YTDownloader
~ Logic: 33 Legitimates Filtered in 00mn 00s



---\\ HKCU & HKLM Software Keys
[HKCU\Software\ShopperPro] =>PUP.ShopperPro
[HKCU\Software\YTDownloader] =>PUP.YTDownloader
[HKLM\Software\Wow6432Node\ShopperPro] =>PUP.ShopperPro
[HKLM\Software\YTDownloader] =>PUP.YTDownloader
~ Key Software: 196 Legitimates Filtered in 00mn 00s



---\\ Conteúdo das pastas Programs/ProgramFiles/ProgramData/AppData (O43)
O43 - CFD: 20/02/2014 - 23:33:41 - [] ----D C:\Users\Giovani\AppData\Local\Installer
~ Program Folder: 114 Legitimates Filtered in 00mn 00s



---\\ Últimos ficheiros alterados ou criados no Windows e Sistema32 (044)
O44 - LFC:[MD5.919DAC5548D2000BFE3E43C0F74CE669] - 08/06/2014 - 18:54:29 ---A- . (...) -- C:\Windows\win.ini [167]
O44 - LFC:[MD5.5A8C010AE454D314FAB84BECEB797B6C] - 09/06/2014 - 21:21:55 ---A- . (...) -- C:\PureRa.txt [33658]
O44 - LFC:[MD5.CC7AA7B42CF418FC3D926913490048F8] - 10/06/2014 - 00:23:01 ---A- . (...) -- C:\Windows\zoek-delete.exe [24064]
O44 - LFC:[MD5.6369BAF92778976B1D0FE2AD25EF1AF2] - 10/06/2014 - 00:43:55 ---A- . (...) -- C:\zoek-results.log [14998]
O44 - LFC:[MD5.34A73D21AFD17BCDD23B02FC047D17B3] - 10/06/2014 - 00:48:14 ---A- . (...) -- C:\Windows\System32\prfc0416.dat [159030]
O44 - LFC:[MD5.7E6EF5103402D53211A9C508B192CC31] - 10/06/2014 - 00:48:14 ---A- . (...) -- C:\Windows\System32\prfh0416.dat [775938]
O44 - LFC:[MD5.385AF1C48CE3E86B37B9E66749FFEC1B] - 30/05/2014 - 22:28:51 ---A- . (...) -- C:\Windows\System32\srms.dat [50053]
O44 - LFC:[MD5.DE461B86C05946D10E519F512D09E389] - 30/05/2014 - 22:28:55 ---A- . (...) -- C:\Windows\System32\RacRules.xml [100197]
O44 - LFC:[MD5.119E0F7A71775A5CFB208B036ECE35E1] - 30/05/2014 - 22:29:09 ---A- . (...) -- C:\Windows\System32\WimBootCompress.ini [2255]
O44 - LFC:[MD5.DCF2510E0745720E543E84F5E921FCC0] - 30/05/2014 - 22:30:12 ---A- . (...) -- C:\Windows\System32\dfpinc.dat [262335]
O44 - LFC:[MD5.FFFCC3C3ED6886A95D3C0E1B49C652BA] - 30/05/2014 - 22:31:51 ---A- . (...) -- C:\Windows\System32\systemsf.ebd [139600]
O44 - LFC:[MD5.08750A50CF027F93070C8BB78E27C3B7] - 30/05/2014 - 22:47:07 -SH-- . (...) -- C:\Windows\System32\desktop.ini [75]
~ Files: 435 Legitimates Filtered in 00mn 15s



---\\ Enumeração das chaves do registo PoliciesSystem (MWPS) (O55)
O55 - MWPS:[HKLM\...\Policies\System] - "EnableUIADesktopToggle"=0
O55 - MWPS:[HKLM\...\Policies\System] - "FilterAdministratorToken"=0
~ MWPS: 21 Legitimates Filtered in 00mn 00s



---\\ Enumeração das chaves do registo PoliciesExplorer (MWPE) (O56)
O56 - MWPE:[HKLM\...\policies\Explorer] - "NoActiveDesktopChanges"=1
~ MWPE Keys: 5 Legitimates Filtered in 00mn 00s



---\\ Lista dos drivers do sistema (SDL) (O58)
O58 - SDL:12/08/2013 - 20:25:46 ---A- . (.Windows (R) Win 7 DDK provider - BCM Function 2 Device Driver.) -- C:\Windows\System32\Drivers\bcmfn2.sys [17624]
O58 - SDL:22/08/2013 - 09:43:32 ---A- . (.Promise Technology, Inc. - Promise SuperTrak EX Series Driver for Windows x64.) -- C:\Windows\System32\Drivers\stexstor.sys [31072]
O58 - SDL:22/08/2013 - 09:40:24 ---A- . (.The OpenVPN Project - TAP-Windows Virtual Network Driver.) -- C:\Windows\System32\Drivers\tap0901.sys [40664]
~ Drivers: 51 Legitimates Filtered in 00mn 04s



---\\ Lista das ferramentas de remoção de vírus (LAT) (063)
O63 - Logiciel: ZHPDiag 2014 - (.Nicolas Coolman.) [HKLM] -- ZHPDiag_is1 =>.Nicolas Coolman
~ ADS: Scanned in 00mn 00s



---\\ Associações Shell Spawning (O67)
O67 - Shell Spawning: <.html> [HKCU\..\open\Command] (.Not Key.)
~ FASS Keys: 11 Legitimates Filtered in 00mn 00s



---\\ Menu de inicialização Internet (068)
O68 - StartMenuInternet: [HKLM\..\Shell\open\Command] (.Google Inc. - Google Chrome.) -- C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
O68 - StartMenuInternet: [HKLM\..\Shell\open\Command] (.Microsoft Corporation - Internet Explorer.) -- C:\Program Files\Internet Explorer\iexplore.exe
~ Keys: Scanned in 00mn 00s



---\\ Pesquisa de infeção nos navegadores da Internet (SBI) (069)
O69 - SBI: SearchScopes [HKCU] {0633EE93-D776-472f-A0FF-E1416B8B2E3A} - (Bing) - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
O69 - SBI: SearchScopes [HKCU] {6A1806CD-94D4-4689-BA73-E35EA1EA9990} [DefaultScope] - (Google) - [Tens de ter uma conta e sessão iniciada para poderes visualizar este link]
~ Keys: Scanned in 00mn 00s



---\\ Pesquisa adicional à raiz do sistema (radicular) (SPRF) (O84)
[MD5.1FADEE024CBE8396538CFA2C8D412629] [SPRF][11/12/2013] (.No owner - KMSpico Setup.) -- C:\Users\Giovani\Desktop\KMSpico.exe [2935928] =>PUP.KMSpico
~ Files: 2 Legitimates Filtered in 00mn 00s



---\\ Listagem dos dados da chave NameSpace (MNS) (O92)
O92 - MNS: - {1CF1260C-4DD0-4ebb-811F-33C572699FDE}
O92 - MNS: - {374DE290-123F-4565-9164-39C4925E467B}
O92 - MNS: - {3ADD1653-EB32-4cb0-BBD7-DFA0ABB5ACCA}
O92 - MNS: - {A0953C92-50DC-43bf-BE83-3742FED03C9C}
O92 - MNS: - {A8CDFF1C-4878-43be-B5FD-F8091C1C60D0}
O92 - MNS: - {B4BFCC3A-DB2C-424C-B029-7FE99A87C641}
~ MNS: 6 Legitimates Filtered in 00mn 00s



---\\ Estado general dos serviços não Microsoft (EGS) (SR=Executados, SS=Parados)
SS - | Disabled 04/06/2014 1039952 | (AntiVirWebService) . (.Avira Operations GmbH & Co. KG.) - C:\Program Files (x86)\Avira\AntiVir Desktop\avwebg7.exe
SS - | Demand 25/01/2014 279000 | (cphs) . (.Intel Corporation.) - C:\Windows\SysWow64\IntelCpHeciSvc.exe
SS - | Auto 19/02/2014 116648 | (gupdate) . (.Google Inc..) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
SS - | Demand 19/02/2014 116648 | (gupdatem) . (.Google Inc..) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
SS - | Demand 24/04/2012 169752 | (ICCS) . (.Intel Corporation.) - C:\Program Files (x86)\Intel\Intel(R) Integrated Clock Controller Service\ICCProxy.exe
SS - | Demand 25/09/2013 1674720 | (LSCWinService) . (...) - C:\Program Files\Lenovo\Lenovo Solution Center\App\LSCWinService.exe
SS - | Auto 11/12/2013 1050904 | (Service KMSELDI) . (...) - C:\Program Files\KMSpico\Service_KMS.exe =>PUP.KMSpico
SS - | Demand 10/07/1658 0 | (WMPNetworkSvc) . (...) - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe =>.Microsoft Corporation
SS - | Demand 22/08/2013 37768 | C:\Windows\System32\wuaueng.dll (wuauserv) . (.Microsoft Corporation.) - C:\Windows\System32\svchost.exe
SR - | Auto 21/12/2013 65432 | (AdobeARMservice) . (.Adobe Systems Incorporated.) - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
SR - | Auto 04/06/2014 430160 | (AntiVirSchedulerService) . (.Avira Operations GmbH & Co. KG.) - C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
SR - | Auto 04/06/2014 430160 | (AntiVirService) . (.Avira Operations GmbH & Co. KG.) - C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
SR - | Auto 14/05/2014 123984 | (Avira.OE.ServiceHost) . (.Avira Operations GmbH & Co. KG.) - C:\Program Files (x86)\Avira\My Avira\Avira.OE.ServiceHost.exe
SR - | Auto 03/12/2012 202400 | (CxAudMsg) . (.Conexant Systems Inc..) - C:\WINDOWS\system32\CxAudMsg64.exe
SR - | Auto 31/01/2013 15344 | (IAStorDataMgrSvc) . (.Intel Corporation.) - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
SR - | Auto 19/06/2012 634632 | (Intel(R) Capability Licensing Service Interface) . (.Intel(R) Corporation.) - C:\Program Files\Intel\iCLS Client\HeciServer.exe
SR - | Auto 06/11/2012 165760 | (jhi_service) . (.Intel Corporation.) - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe
SR - | Auto 06/11/2012 276864 | (LMS) . (.Intel Corporation.) - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
SR - | Auto 06/11/2012 364416 | (UNS) . (.Intel Corporation.) - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
SR - | Demand 10/07/1658 0 | (WdNisSvc) . (...) - C:\Program Files (x86)\Windows Defender\NisSrv.exe
SR - | Demand 10/07/1658 0 | (WinDefend) . (...) - C:\Program Files (x86)\Windows Defender\MsMpEng.exe
~ Services: Scanned in 00mn 15s



---\\ Scâner Aditional (088)
Database Version : 13026 - (09/06/2014)
Clés trouvées (Keys found) : 6
Valeurs trouvées (Values found) : 2
Dossiers trouvés (Folders found) : 2
Fichiers trouvés (Files found) : 6

[HKLM\SYSTEM\CurrentControlSet\Services\Service KMSELDI] =>PUP.KMSpico^
[HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\BitLord] =>Adware.WhenUSave^
[HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\KMSpico_is1] =>PUP.KMSpico^
[HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\Sense] =>PUP.ObjectBrowser^
[HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\YTDownloader] =>PUP.YTDownloader^
[HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\bitlord] =>Adware.WhenUSave
[HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]:SPDriver =>PUP.ShopperPro^
[HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]:SPDriver =>PUP.ShopperPro^
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KMSpico =>PUP.KMSpico
C:\Users\Giovani\AppData\Local\Installer =>Adware.InstallPedia
C:\Program Files\KMSpico\AutoPico.exe =>PUP.KMSpico^
[HKCU\Software\ShopperPro] =>PUP.ShopperPro^
[HKCU\Software\YTDownloader] =>PUP.YTDownloader^
[HKLM\Software\Wow6432Node\ShopperPro] =>PUP.ShopperPro^
[HKLM\Software\YTDownloader] =>PUP.YTDownloader^
C:\Users\Giovani\Desktop\KMSpico.exe =>PUP.KMSpico^
~ Additionnel Scan: 213077 Items scanned in 00mn 36s



---\\ Informações complémentaires do módulos
~ [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>.Google Chrome, Extensions (G2)
~ [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>.Internet Explorer, Proxy Management (R5)
~ AMI: 2 Legitimates Filtered in 00mn 00s



---\\ Sumário das deteções encontradas na sua estação
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>PUP.ShopperPro
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>PUP.KMSpico
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>Adware.WhenUSave
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>PUP.YTDownloader
[Tens de ter uma conta e sessão iniciada para poderes visualizar este link] =>Adware.InstallPedia
~ MSI: 5 link(s) detected in 00mn 00s



~ 944 Legitimates filtered by white list
End of the scan (405 lines in 01mn 49s)(0)

 Há programas desnecessários iniciando junto com o Windows, o que torna o seu PC mais lento. Para corrigir isto, siga as dicas deste tutorial:

[Tens de ter uma conta e sessão iniciada para poderes visualizar este link]

De preferência deixe apenas os programas de segurança (anti-vírus/anti-spywares/firewall) iniciarem junto com o Windows.

Use também o programa Ccleaner, indicado neste tutorial acima, para fazer uma limpeza e otimização do PC agora e de tempos em tempos.
____________________________________________________________________________________________________________________

 Selecione e copie todo o texto destacado em vermelho que te passei (começando em script zhpfix e indo até emptyclsid)

_____________________________________________________________________________________________________________

 Vá no menu: Iniciar > Todos os programas > ZHP > Clique com o botão direito do mouse sobre o Zhpfix e escolha a opção de Executar como administrador > Clique em Importação > Clique no botão GO > Clique em Oui > Caso queira que os arquivos da lixeira sejam excluídos clique em Oui novamente > Um relatório aparecerá no bloco de notas.

Copie este relatório e poste em sua próxima resposta.

TÓPICO ARQUIVADO

Como o autor não respondeu por mais de 15 dias, o tópico foi arquivado. Caso o autor do tópico necessite, o mesmo será reaberto, para isso deverá entrar em contato com um dos membros da [Tens de ter uma conta e sessão iniciada para poderes visualizar este link] solicitando o desbloqueio.